Orders are delivered within a reasonable time depending on the product, its nature and its availability. Custom-made products might take longer than others to be delivered. If you have several products in one order, they might be delivered separately depending on the availability of each product. The cost of separate deliveries will cost higher than the cost of a combined delivery due to multiple shipping and other charges.

You may pay additional shipping charges where applicable depending on your location, the product you ordered and the shipment method. Some countries and products require value added tax, custom duties and other taxes and fees before to be paid before upon delivery of your order which have to be settled by the purchaser.

Any refund we make according to our refund policy will be exclusive of above mentioned charges and taxes. We will charge the user for shipping and custom duties for the return of any of our products. While we work to deliver with reputable delivery companies, the damage or loss of any item doesn’t guarantee a replacement from our end. Email your order number with the receipt and photos, or tracking number and status to [email protected] so that we better assist.

If you would like to contact us concerning any matter related to this Delivery Policy, you may do so via the contact form, or via email to [email protected] or by mailing a letter to the following address: Mallat Center 3, Ground Floor, Hazmieh – Mar Takla, Lebanon

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